Shop Policies


Gardenary shop orders are shipped out within 5 business days unless otherwise noted on the items description. 

Once your item ships we will send you a tracking number.


We hope you do no receive a damaged product. In the event that you do please email, for further instructions on a replacement piece, part or item return. 



Trellis returns will be accepted for 30 days from shipping date and are subject to a 20% restocking fee and return shipping is the purchaser's responsibility. Items must be in their original condition. If you receive a product that has been damaged in transit, please contact for a replacement and further instructions.

Other Shop Items:

Please send an email to with a description of the issues.